Refund & Exchange Policy

Changed your mind? No worries! We want you to love your purchase.

Returns & Exchanges

• Returns and exchanges are accepted within 30 days from the delivery date.

• After 30 days, all sales are considered final and we cannot accept returns or exchanges.

Condition of Items

• Items must be returned in their original condition, including all packaging, certificates, instructions, and paperwork.

• Jewelry that has been engraved, altered, or damaged after delivery cannot be returned or exchanged.

• For rings ordered in a custom size, the sizing fee is non-refundable.

Refunds

• All refunds will be credited back to the original payment method used for purchase.

• Refunds are typically processed within 5–7 business days once the return has been received and inspected by our Quality Assurance team. Processing times may vary depending on your financial institution.

• Shipping charges are non-refundable.

Exclusions

• Final sale items, custom designs, personalized jewelry, and gift cards cannot be returned or exchanged.

Return Process

• All shipped returns must include the packing slip and original documents that came with your order.

• For your convenience, we provide a pre-paid return shipping label upon request. If you choose to use your own carrier, please ship to the address provided on your packing slip and retain your tracking information.

• Once received, our Quality Assurance team will inspect your item before processing the refund or exchange.

Exchanges

• If you’d like to exchange an item, please contact our Customer Care team within the 30-day window for assistance. Exchanges are subject to availability.